If this major global health crisis has taught us one thing, it is that digital communication and management are here to stay in many sectors. At Criteria we have more than six years’ experience and our experts have performed more than 200,000 digital adjuster’s inspections in many different countries and languages. We continuously develop and improve our digital report systems and processes, creating our own adaptable working model, which can meet all of the expectations and needs of our clients.

But what does a digital service like the one we provide at Criteria involve? What value does it contribute and what advantages does it offer? In this post we will go over the main points of a digital adjuster’s inspection performed by Criteria.


What is a digital inspection in the insurance and adjustment sector?

It is a virtual visit carried out using an app, with which a remote connection (at a distance and online) is established between the transmitter and receiver. This connection makes it possible to view all of the process and also to record it. In this way, we provide expert adjustment support online in real time, both in establishing the circumstances of the claim and the work to be done and also the measures to minimise its consequences.

Criteria has various online applications, which we are continuously improving and perfecting, which we use depending on system requirements and the features of each inspection.


Digital adjuster’s inspection with professional

Digital adjuster’s inspection with professional


Digital adjuster’s inspection with the insured

Digital adjuster’s inspection with the insured


These applications allow experts in on-site adjustment to take selected photographs and record images with the receiving units logging the location, something known as Georeferenced Graphic Recording which is subsequently valid in possible legal proceedings. Similarly, there is also an option for third parties to view the digital inspection in real time (those in charge, specialist claim handlers, etc.), as well as other additional functions: publishing images in real time, measuring tools, turning flash on/off, publishing notes and reports, sending email, etc.

To perform digital adjuster’s inspections, at Criteria we have experts in this technique as well as qualified specialists with the support of technical departments all over our global network. This means we can adapt to the regional specificities and technical characteristics of each case and facilitate expert intervention when it is required.

This service is offered in all of the official languages used in Spain (Spanish, Catalan, Basque, Galician) and also in English, French and German.


What are its advantages?

Here are some of the most important ones:

1.- Global reach: Using these online applications means we can connect to any point in the world. All that is needed is a smartphone with an internet connection. We can provide technical service teams in different time zones all over the world to cover the service at a global level.

2.- Maximum effectiveness: Using these tools correctly means that digital inspections become a highly effective option for managing and resolving claims and losses from all branches.

3.- More agile: Digital reports greatly reduce contact times with the insured, the support company or the technician in the location of the claim, as there is no need for them to travel.

4.- Convenient and non-intrusive: The connection is simple and immediate (through any internet-connected smartphone). This means it is no longer necessary to organise visits to the facilities or home of the insured.

5.- Complementarity: The tool can be used for performing the whole of the adjuster’s inspection or to complement an on-site inspection, to avoid the need for follow-up visits, confirm repairs, make initial contact with the claim, recommend measures to avoid exacerbating damage, etc.

Criteria 2020 Digital Inspection

Criteria digital adjuster’s inspection after a fire caused by a hot-tub motor, which caused serious damage to the property and severe smoke and soot damage


6.- Systematic: Over six years’ of experience and more than 200,000 digital adjuster’s inspections performed by our technicians in a number of different countries have helped us create our own procedure which is standardised, agile, efficient and can be adapted to the needs of each client.

7.- Versatility: This process is applicable to any type of claim, in any sector or activity, and the range of specialists available in Criteria’s global network is as versatile as it is wide.

8.- Saving costs and time: At Criteria we prepare prices adapted to each client profile according to their needs. Digital inspections make visits, travel, subsistence allowances, accommodation costs etc. unnecessary, resulting in a significant saving. They also involve a saving in time and resources, as the connection is immediate, without any type of wait for a technician to be available to travel. In addition, Criteria offers its clients complete flexibility of working hours, to adapt to the needs of the case.

9.- Greater effectiveness in managing multiple risks and claims: Implementing these procedures makes it possible to manage cases with multiple risks and claims arising at the same time more efficiently and effectively. For example, Criteria has used its digital reporting procedures and tools in various cases caused by severe weather events to manage a high percentage of claims and efficiently coordinate on-site inspections by the network of loss adjusters.

10.- Immediate risk inspections: With a simple digital connection and the right technician, a large majority of the risk inspections for contracting or portfolio tracking relating to car, home, business, SME, recreational vessels and even monitoring stowage and lashing of merchandise risks are resolved.

11.- Assistance and repair monitoring: These digital adjusting tools, operated Criteria’s experts, facilitate the immediate monitoring of the performance of assistance and repair companies. In addition, they offer the option to immediately check the applicability of cosmetic damage cover before the inspection.

12.- Instant authorisations and fraud detection: authorisations using technical criteria supported by the insurer for alternative facilities, compatible replacements, provisional repairs, adopting emergency measures, etc. Option for use with defined leak detector criterion, appropriate intervention routes, applicability of suitable materials, use of lifting platforms on decks, etc.

13.- Technical guidance for repairers on the most economic and efficient type of action to perform, in accordance with the coverage of the policies.


Digital adjuster’s inspections undoubtedly offer clients and insureds many advantages. At Criteria, we know. This is why, for more than six years, we have opted for digital adjuster’s inspections as an element of added value in the services we offer.

Now, more than ever, we have been able to verify the importance of having solid and proven digital technology and an effective, agile and practical working model in the insurance sector to guarantee continuity of the service even if circumstances means that visits or on-site work are not possible.

Do not hesitate to contact us if you are interested in contracting our services or want more information.






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